Shipping policy

SHIPPING POLICY

Processing Time

Most Mind Glow Glass products are handmade and produced to order.

The estimated production and dispatch time for each product is shown on the relevant product page or provided when placing a bespoke order.

Custom-made, engraved, personalised or made-to-measure products may require additional production time.

Orders placed after 1:00 PM Monday–Friday may begin processing on the next working day. Orders placed on weekends or UK public holidays will normally begin processing on the next available working day.

Delivery Services

We use established courier services including Royal Mail, Evri, DPD, UPS and DHL, depending on the size, weight and destination of the order.

Tracking information will be provided where available.

Delivery times shown at checkout or provided after dispatch are estimates unless expressly stated otherwise.

Occasionally deliveries may be affected by circumstances outside our reasonable control, including courier disruption, severe weather, customs procedures or public holidays. If a significant delay occurs, please contact us and we will assist in resolving the delivery issue.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your delivery details carefully before completing your purchase.

If an order has already been dispatched to an incorrect address supplied by the customer, additional delivery or re-shipping charges may apply.

Receiving Your Delivery

Please inspect the parcel and product as soon as possible after delivery.

If the packaging appears damaged, we strongly recommend that you:

  • photograph the packaging before opening it,
  • carefully unpack and inspect the product,
  • photograph any visible damage to the product and packaging,
  • contact us as soon as possible, preferably within 48 hours of delivery.

Photographs help us investigate transport damage quickly and make a claim with the courier.

Large Mirrors & Glass Products

Mirrors and glass products are fragile and should be inspected promptly after delivery.

If you discover transport damage, please contact us as soon as possible and provide clear photographs of:

  • the external packaging,
  • internal protective packaging,
  • the damaged area of the product,
  • the complete product where possible.

Reporting damage within 48 hours helps us process courier claims quickly. This reporting request does not affect your statutory consumer rights.

Delivery Areas & Charges

Available delivery services and charges depend on the destination, product dimensions and weight.

Where a product requires specialist transport because of its size, weight or fragile nature, delivery arrangements and costs may be confirmed individually before the order is completed.